Privacy Policy

Privacy Policy

Bretherton’s Goldline Tours Limited is committed to protecting your personal information and being clear and transparent about what information we collect, and how we will use it.

This policy is designed to explain to you how we use personal information you provide to us when signing up and consenting to receive correspondence, brochures, marketing by post, email and communication by telephone. It also includes information on how we store and process your Personal Data.

1. Who are Bretherton’s Goldline Tours Ltd?

Our full company name is Bretherton’s Goldline Tours Limited and we are the Data Controller. As a data controller we are legally required to process your personal information fairly and in a transparent manner.

2. How can I contact you?

If you need to contact us you have a number of options:

Email us directly at [email protected]

Telephone: 01995 61203 / 01772 783795

3. Do you have a Data Protection Officer?

While everyone at Bretherton’s Goldline Tours Ltd is committed to protecting and respecting your privacy, we have a Data Protection Officer who deals with all aspects of personal data at Bretherton’s Goldline Tours Ltd.

You can contact our Data Protection Officer by sending an email directly to [email protected].

4. How do you use my information for marketing purposes?

When you sign up or consent to receive any of our holiday brochures, special offers or marketing communications, we will use the information you provide to us to enable us to send you our brochures, email promotions, newsletters or any other communications you have requested.

We will process your personal information for marketing purposes based on your consent. You can withdraw your consent at any time. If you withdraw your consent, we will stop sending you our communications as requested.

5. Can I unsubscribe from marketing?

If you decide at any point that you no longer want to receive emails or brochures from us, you can unsubscribe at any time.

There are a number of ways you can do this:

Email: [email protected]

Post: Chipping Garage, Green Lane, Chipping, PR3 2QE

Telephone: 01995 61203 / 01772 783795

6. How long do we hold your Personal Data for?

We will send you marketing communications until you choose to unsubscribe from receiving them. If you choose to remove your consent, you can contact us again at any time.

We will keep your data only for as long as it is necessary for the particular purpose or purposes for which we hold it, unless there are any legal or operational reasons to hold it for longer. At the end of that period the data that we hold will be securely destroyed.

7. Where does Bretherton’s Goldline Tours Ltd store my personal information?

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Notice.

Your details are processed by Bretherton’s on our secure system. Card payments are processed by Worldpay on a secure platform.

8. Do Bretherton’s Goldline Tours Ltd share my information with anyone?

The recipients of your personal data are limited to the people who have a need to know such information to perform their responsibilities.

The Personal Data detailed below may be shared by Bretherton’s Goldline Tours Ltd by email where required:

• Names
• Addresses
• Email addresses
• Telephone numbers
• Dates of birth
• Passport details

Bretherton’s Goldline Tours Ltd is permitted to retain and share the Personal Data detailed above in order to fulfil bookings and arrangements for travel services.

Bretherton’s Goldline Tours Ltd is permitted to share the Personal Data detailed above with Sub-Processors who supply the specific travel services booked.

Bretherton’s Goldline Tours Ltd is permitted to share this Personal Data with Sub-Processors by email.

We will disclose your personal information in the event:

• We sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
• If Bretherton’s Goldline Tours Limited is acquired by a third party, personal data held will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, enforce or apply our terms and conditions of supply and other agreements, or protect the rights, property, or safety of Bretherton’s Goldline Tours Limited, our customers, staff or others.

9. What are my rights under data protection legislation?

Data protection legislation provides you with certain rights when it comes to the processing of your information.

These rights include the right to access your information, to update incorrect information, to delete your information, to restrict processing of your information, to transfer your information and to object to its processing. You can find further information on your data protection rights and which apply to you from the Information Commission’s Office (the ‘ICO’) at www.ico.org.uk

10. What do I do if I’m not happy?

We are committed to protecting and respecting your privacy. However, if you’re not happy with how we collect or process your information, or would like further information on your rights, you can contact us using the email address, postal address or telephone number set out in this policy.

We will work with you to resolve any issues you may have and aim to answer any questions raised by you as soon as possible.

You can also make a complaint to the Information Commissioner’s Office (ICO). Further information can be found at https://ico.org.uk/concerns/.

11.What about links from our Website?

Our site may contain links to and from the Websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note these websites have their own privacy notes and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

12. What do I need to know about CCTV & Surveillance?

We have installed CCTV systems in some of our premises & company vehicles used by members of the public, for the purposes of public and staff safety and crime prevention and detection. CCTV is also installed on the outside of some of our buildings for the purposes of monitoring building security and crime prevention and detection. Images captured by CCTV will not be kept for longer than necessary. However, on occasions there may be a need to keep images for longer, for example where a crime is being investigated. You have the right to see images/audio recording of yourself in accordance with the Data Protection Act and be provided with a copy of the images. We will only disclose images and audio to other authorised bodies who intend to use it for the purposes stated above. We operate CCTV and disclose in accordance with the codes of practice issued by the Information Commissioner and the Home Office.